Payment security

We are a merchant of one of the top and most secure and trusted global payment gateways, called Braintree - a PayPal company, through which payment is securely processed. We do not have access to any of your payment data.

Payment methods

You can pay with your credit card (including AMEX) or through PayPal. European-based customers can also pay with a direct SEPA debit.

Our 14-days free trial period of the Professional service level

When you sign up to DataHawk, you will receive a 14-day free trial of our Professional Plan. The Professional Plan lets you track up to 50 products and 50 keywords to analyze and monitor, and grants you the ability to use all available features without entering your credit card details.

You have the ability to upgrade to a paid plan at any time, during or after your trial period. When you upgrade, you will be billed immediately, and your subscription details will be updated to whichever parameters or quotas you selected, hence overriding the trial period quotas.

Our Free Plan

After the trial expires and if you don't upgrade to a paid plan, you will be switched to our Free plan limited to 10 keywords and 10 products and lose any excess data you may have had beyond those limits during your trial period. Our Free plan is also limited to 3 users, 30 days of data history and grants access to fewer features, but you can use it as long as you want.

Billing cycles

DataHawk payments are subscriptions, meaning they are charged at a recurring frequency, either monthly or annually based on what you selected when upgrading your account. 

You will get charged at the end of each recurring billing cycle based on the frequency of your billing period. For example, if you subscribe to a paid plan on the 3rd of October, billed monthly, you'll get charged immediately, then every following 30 days, until you cancel your subscription.

Annual Billing

The subscription-based annual billing option is ideal for small businesses and eCommerce professionals.

With annual billing, you will save up to 50% in fees.

Custom plans are eligible for discount tiers based on the total monthly bill:

  • Subscription amount up to $99/mo -> 50% discount when billed annually

  • Subscription amount up to $299/mo -> 35% discount when billed annually

  • Subscription amount up to $999/mo -> 25% discount when billed annually

  • Subscription amount up to $4,999/mo -> 20% discount when billed annually

  • Subscription amount up to $999,999/mo -> 15% discount when billed annually

The annual billing plan is budget-friendly and developed to help small and large businesses continue increasing revenue while decreasing expenses.

Your subscription is fully-customizable. You can choose to subscribe to the products and features you need most and are free to change your subscription plan at any time. Calculate your custom plan using our Custom Pricing Calculator.

Visit this help article to learn more about switching to annual billing.

Downgrades, upgrades, and cancellations

You can change your subscription anytime from your account section within our web application by choosing the plan you'd like to switch and its corresponding parameters or quotas. If you'd like to cancel your subscription altogether, you just have to switch back to the Free plan.

Your workspace parameters or quotas will be updated according to your subscription change. If you happen to decrease your keywords and product variants quotas, for instance, then any excess items you had beyond your new quota will be archived.

Invoices

For payments done by credit card or PayPal, invoices can be downloaded directly from your DataHawk account. It may take up to 48 hours for a new payment to have its invoice available for download in your account.

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