We are a merchant of one of the top and most secure and trusted global payment gateways, called Braintree - a PayPal company, through which payment is securely processed. We do not have access to any of your payment data.
You can pay with your credit card (including AMEX) or through PayPal. We also accept wire transfers for bi-annual and annual payments. European-based customers can also pay with a direct SEPA debit.
Our 14-days free trial period of the Professional plan
When signing up to DataHawk, you get 14 days of free trial of our Professional plan, with up to 50 products and 50 keywords to analyze and monitor, and the ability to use all available features, without entering your credit card details.
You have the ability to upgrade to a paid plan at any time, during or after your trial period. When you upgrade, you will be billed immediately, and your subscription details will be updated to whichever parameters or quotas you selected, hence overriding the trial period quotas.
Our Free plan
After the trial expires and if you don't upgrade to a paid plan, you will be switched to our Free plan limited to 5 keywords and 5 products and lose any excess data you may have had beyond those limits during your trial period. Our Free plan is also limited to 30 days of data history and grants access to fewer features, but you can use it as long as you want.
DataHawk payments are subscriptions, meaning they are charged at a recurring frequency, either monthly or annually based on what you selected when upgrading your account.
You will get charged at the end of each recurring billing cycle based on the frequency of your billing period. For example, if you subscribe to a paid plan on the 3rd of October, billed monthly, you'll get charged immediatly, then every following 30 days, until you cancel your subscription.
Downgrades, upgrades, and cancellations
You can change your subscription anytime from your account section within our web application by simply choosing the plan to which you'd like to switch and its corresponding parameters or quotas. If you'd like to cancel your subscription altogether, you just have to switch back to the Free plan.
Your workspace parameters or quotas will be updated according to your subscription change. If you happen to decrease your keywords and product variants quotas for instance, then any excess items you had beyond your new quota will be archived.
We provide a 15% discount on bi-annual payments and a 20% discount on annual payments, meaning you can get up to mroe than 2.5 free months as compared to a monthly billing. We accept bi-annual and annual payments via wire transfers and PayPal payments.
For payments done by credit card or PayPal, invoices can be downloaded directly fro your DataHawk account. It may take up to 48 hours for a new payment to have its invoice available for download in your account.