Need info on refunds? You're in the right place.
Subscribers who would like to change their DataHawk plan are eligible for a prorated refund.
Subscribers who wish to cancel without switching to another plan are not eligible for a refund.
To change your subscription plan, please follow these steps:
Log in to your account and choose to update your subscription.
ex: Change billing cycle from annual to monthly.
The subscription amount will be credited back to the user balance prorated.
The new monthly subscription amount will be then deducted from your balance.
The remaining credits will be used towards the renewal of your monthly subscription.
After your request is received and processed, your user account will be credited.