Frequently Asked Questions

Get answers to the most frequently-asked questions

12 articles in this collection
Written by Othmane Sghir and Pooja Kothari

General

What data is available per channel or marketplace?

DataHawk supports Amazon and Walmart with some differences in the type of data and international coverage available for each.

Written by Othmane Sghir
Updated over a week ago

Does DataHawk support both Seller Central and Vendor Central and which data is available for each?

DataHawk supports both Seller Central and Vendor Central with some tiny differences in the type of data available for each.

Written by Othmane Sghir
Updated over a week ago

Which Amazon marketplaces does DataHawk support?

DataHawk is currently available in all Amazon Marketplaces except Japan, China, Sweden, and Poland.

Written by Othmane Sghir
Updated over a week ago

How to get historical sales rank data?

DataHawk's Amazon Sales Rank tool enables you to access data on sales ranks on any product on Amazon across multiple categories.

Written by Pooja Kothari
Updated over a week ago

How much time does it take for the data to be updated after adding the products?

Once you have created your projects and added products, it ideally takes a few minutes for the data to show up.

Written by Pooja Kothari
Updated over a week ago

What is Buy Box Available Quantity?

What is "Buy Box Available Quantity" on Product Metrics and how is it helpful?

Written by Pooja Kothari
Updated over a week ago

How many Seller Central and Amazon Advertising accounts can be connected to a single DataHawk account?

You can connect as many Seller Central and Amazon Advertising accounts as you want to your DataHawk account.

Written by Othmane Sghir
Updated over a week ago

Account

How do I change my account's email address, name, or password?

You can quickly change key information associated with your account right from your settings page, such as your email, name, and password.

Written by Othmane Sghir
Updated over a week ago

Billing

How does the Free trial period work?

Upon signing up, we offer a 14-days free trial of our Professional plan without the need of entering credit card details.

Written by Othmane Sghir
Updated over a week ago

What payment methods are available and how are payments processed?

We accept payments by credit card, PayPal, and wire transfers. We offer a 14-days free trial.

Written by Othmane Sghir
Updated over a week ago

How are Keywords and ASINs counted in a plan limits?

Each Keyword and ASIN counts only once towards your plan quota, hence a Keyword that's relevant for more than one ASIN will count once only.

Written by Othmane Sghir
Updated over a week ago

Is there flexibility in the ability to customize plans quotas including Keywords and ASINs?

All plan parameters are fully customizable on DataHawk, offering you full flexibility in your analytics.

Written by Othmane Sghir
Updated over a week ago